FAQ

How I can contact fabko.com?

Email: FABKO@FABKO.COM
Phone: 732-377-9847
Do you have a retail store where I can shop?
We have physical location when you can pick up your order.
During checkout you need to choose option "pick up your order" and "pay when pick up".
You will get additional discount when you pick your order at our NJ location:
32 Main Street South Bound Brook, NJ 08880
We are closed on Thanksgiving Day, Christmas Eve, Christmas Day & Easter.

How will my package be shipped?

Most of the time your package will be shipped via FedEx. We also ship with UPS and sometimes USPS.

Your food will be packed by one of our Packing Teams with the utmost care. For specific shipping information, please check our "How we pack Food" page:

http://fabko.com/content/8-food_packing

Do you have a printed catalog? 

We have over 5,000 products and are adding additional products almost every day. A printed catalog is obsolete the day it is printed.

Do you take phone orders? 

We do not have a phone staff large enough to handle the large numbers of orders we receive every day. If you are experiencing technical difficulties while ordering, please email us at fabko@fabko.com and we will assist you.

Do you ship to Canada?

We do not ship to Canada.

Do I have to have an account to place an order at fabko.com? No

You can create an account or check out as a guest.

Does fabko.com have a Satisfaction Guarantee?

We are passionate about customer satisfaction. You have a right to expect our products to perform as described on our site.

If you experience problems with your order, contact us as soon as you receive the package and no later than 14 days from time of delivery. The person who placed the order must contact us in order to receive a refund for any of the damaged products or for items for which you were charged, but which were left out of your order.
You can email us at : fabko@fabko.com

We will refund most products, with the following exceptions:

-Products that were delivered safely and intact, but are not up to the personal taste of the customer. For example, if the customer ordered something, and it came as delivered, but the customer simply didn't like the flavor.

- Books, magazines, and other non-perishable copyrighted items are non-refundable

We will not refund items if:
- There were errors on the order that lead us to believe fraud might be involved
- The person ordering provided an incorrect shipping address
- The person ordering selected products or quantities in error
- The person ordering selected a shipping method for perishable or heat sensitive items other than those we recommend.
- The person receiving the order did not check to see if the order was left at the door
- The problem was not reported within 14 days of delivery.

RESTOCKING FEE: In the event that products are returned to fabko.com in sellable condition and fabko.com has agreed to accept their return, a 20% restocking fee will be imposed - unless fabko.com is clearly responsible for an error which is the cause of the return.

Fabko.com will not refund shipping and handling fees for orders which were properly delivered. fabko.com will not accept shipping charges for returned orders unless we have agreed to this in advance of the return.

Do you offer coupons or discounts?

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